FAQs

Our team of highly qualified correctors are ready to commence work on your document. All of our team members are, at least:

An expert in the type of document (CV, Application or Academic) you have submitted will automatically be assigned. Additionally, you are able to select a specialist in your field. Specialists are available in the following categories:

Once you click the submit button, the following takes place:

Your document is 100% secure throughout the entire process. Your document is uploaded straight to Dropbox and securely stored there for the duration. Dropbox is the number one cloud storage service in the world so you can rest assured that your document is safe.

We have automated our process to the point where minimal time is wasted on administration (uploads, attachments, notifications etc) so that we can focus solely on what we actually do – improve your document.

Our turnaround time is usually only a few hours, although we do ask that you give us up to 48 hours. For longer documents (above 5,000 words), again, we usually return them in a matter of hours but we may require up to 96 hours.

Yes – in order to help us with some context about your document, you can use the field for special instructions & comments on the submission form. We will observe these while we correct your document.

You are also welcome to leave comments inside the document itself (either using the ‘comments’ function or as red, capitalised text. However we cannot guarantee their observation.

There is neither no minimum nor maximum. You can submit to us any length of document that you wish.

We are committed to getting your document back to you in the quickest possible timeframe. In order to achieve this, we start work almost immediately after it is submitted. Hence, changes won’t be possible after submission & a new submission will be required. Because of this, we ask that you double check that the document you are submitting is the document and version that you want us to correct.

Note: We relax this policy for documents that are greater than 2,000 words in length as we appreciate that often, such documents are difficult to ever truly call a ‘final version’. If your document is over 2,000 words and you wish to change it, inform us immediately at office@succeedenglish.com attaching the new version. We will endeavour to work on the new version and will allow you to send it to us at no charge. Please note however that this offering is entirely at our discretion and if work is substantially complete on your original document, then we reserve the right to require a fresh submission.

When we receive a document, we check the document as a whole. If you want to have different parts of the same document checked at different times, then please extract the text and submit only what you want to be checked. You’ll then be able to recompile your document with the corrected text at a later date.

Absolutely. We will never allow anybody to know that a document you submitted to us, was corrected by us, without your consent. You can be totally confident that no employer, university or anybody else for that matter, will ever be told that your document was corrected by us.

We will work on your document in ‘track changes’ mode so our corrections appear to you essentially as suggestions that you can accept or reject, leaving you in control of your work.

We operate a very simple pricing structure, which is to simply charge a single price per word. That is currently 3 cents (USD) per word. That is regardless of the type or total length of your document.

Our payment processing is currently done via PayPal. This allows you to pay via your PayPal account if you have one, and by any credit/debit card if you don’t.

Of course, we are confident in our service and know that the chances of a refund ever being necessary are slim. Issues do inevitably happen and we’ll be happy to issue a refund in selected cases. Please inform us of the problem via this form .

If we cannot put the situation right, we will issue a no-hassle refund.