SUPPORT

Please contact us via this form

Please email us directly at office@succeedenglish.com

In the first instance, try using the site in a different web browser. You may find that your usual browser was malfunctioning.

If you continue to have problems with the automated system, please email us at office@succeedenglish.com . Include your document as a regular email attachment and we will send an e-invoice to your email which will link to PayPal.

In the first instance, try using the site in a different web browser. You may find that your usual browser was malfunctioning.

If you continue to have problems with the automated system, please email us at office@succeedenglish.com . Include your document as a regular email attachment and we will send an e-invoice to your email which will link to PayPal. This will replace your initial submission entirely.

Don’t worry – PayPal will still process your order as a one-off card transaction.

We are committed to getting your document back to you in the quickest possible timeframe. In order to achieve this, we start work almost immediately after it is submitted. Hence, changes won’t be possible after submission & a new submission will be required. Because of this, we ask that you double check that the document you are submitting is the document and version that you want us to correct.

Note: We relax this policy for documents that are greater than 2,000 words in length as we appreciate that often, such documents are difficult to ever truly call a ‘final version’. If your document is over 2,000 words and you wish to change it, inform us immediately at office@succeedenglish.com attaching the new version. We will endeavour to work on the new version and will allow you to send it to us at no charge. Please note however that this offering is entirely at our discretion and if work is substantially complete on your original document, then we reserve the right to require a fresh submission.

When we receive a document, we check the document as a whole. If you want to have different parts of the same document checked at different times, then please extract the text and submit only what you want to be checked. You’ll then be able to recompile your document with the corrected text at a later date.

In the rare case that you do not receive your document, please get in touch via this form

Of course, we are confident in our service and know that the chances of a refund ever being necessary are slim. Issues do inevitably happen and we’ll be happy to issue a refund in selected cases. Please inform us of the problem via this form .

If we cannot put the situation right, we will issue a no-hassle refund.